Job posting - Customer and Telephone Follow-up Clerk

  • Job posting - Customer and Telephone Follow-up Clerk

    Cité deragon is currently searching for Customer and Telephone Follow-up Clerks. They will solicit customers, to arrange appointments for maintenance recommended by the manufacturer or to promote specials or other after-sales services. 

    The MAJOR TASKS are listed below, but the incumbent may be assigned to other duties

    - Solicits existing customers, to promote the maintenance services recommended by the manufacturer and, where applicable, also promotes other after-sales services, as instructed by management.

    - Solicits potential customers to invite them to visit our locations for different promotions

    - Arranges and confirms appointments.

    - Actively participates in managing the customer database.  Ensures that the list of calls is updated.

    - Follows up with after-sales department customers on the telephone within 48 hours, with a view to ensuring customer satisfaction.

    - Gathers all the required information from the customers, to verify their satisfaction.

    - Consults customer history before making the telephone calls.

    - Performs other tasks, based on management requirements and instructions.

    Important Assets:

    - Billingual

    - Related experience

    Type of position: Full time

    Salary: to be discussed

    Please note: In this publication, the use of the masculine to refer to people does not imply any discrimination.

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